Getting started with Rewards

Rewards makes it easy for you to build strong and lasting relationships with your customers by rewarding them for their loyalty. 

Your customers will earn points based on their spend. When they’ve earned enough points, they will unlock the Rewards voucher that you’ve set. They can use this reward to pay at their next visit to your business.

You have control to set your Rewards formula to ensure your loyalty programme works for your business.

In this guide, we'll cover: will step you through how to enable and set up Rewards in your Timely account.

  1. Setting up Rewards in your Timely account
  2. Tips for a winning formula
  3. More Rewards updates on the way


Setting up Rewards in your Timely Account

This feature is only available on our Elevate and Innovate plans; everything you need to take your business to the next level. Find out how to upgrade in our How to change your Timely plan guide.

  1. Head to Setup > Sales tools > Rewards. Click on Enable rewards to setup your rewards formula.
  2. Adjust your formula to suit your Rewards program, then hit Save to complete your Rewards formula setup.


Tips for a winning formula

  • Keep your formula simple, so it’s easy for your customers to understand
  • Ensure it isn’t too hard or too easy to unlock the reward. Consider the average spend per customer for a visit and how many visits to unlock a reward.
  • Ensure the reward value is valuable to your customers. Consider what the reward value represents compared to their average spend. 

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    More Rewards updates on the way!

    We're only getting started. These updates are coming soon:
    • Bulk import rewards balance - for customers who are using an existing loyalty system
    • Rewards points ad-hoc adjustments
    • Rewards reporting
    • Expire points

    and much more! We'd love to hear your feedback!